Terms & Conditions

Order
As a customer, you are responsible for ensuring that your information at the order is correct.
When you place your order, an order confirmation is sent by e-mail, it is a confirmation that we have received your order.
Your order is binding and no changes can be made afterwards. When the order is ready to be shipped, we will send you a invoice by e-mail.

Payment methods
We work on a SSL secure platform with Klarna Checkout to ensure that you, as a customer, can feel confident in shopping with us.

Currency
We trade exclusively in Swedish kronor / SEK

Delivery
We will ship the order within 3 business days with Postnord after we have received your order.
It may take longer if an item is out of stock, in that case we will contact you a.s.a.p.
Delivery will be made to the nearest delivery point or in some cases at the home address.

Shipping
Price for shipping is variously based on the weight, size and destination, the shipping cost are calculated at the check-out.

Open purchase & change 
We have a 14-day right of withdrawal if you are regretting your purchase at our webshop, return the product is not damaged and unused condition with the original packaging within the withdrawal period.

You, as a customer pays the return shipment and with a change, we are responsible for shipping new goods to you.

We reserved the rights of open purchase & change for all orders are under total 400.00kr. Contact us for more information about it.

Returns are made to:

Jimena Concept Store
Stenserud 41
68698, Gräsmark, Sweden

Compliant

Send us the compliant by email hej@jimenaconceptstore.com as per below format and submitting with the requested information as per below format.

Name
Address

Order / Receipt number

Reason of Complaint & how the problem is found

Photo/s of damage/s

We will contact you within 3 business days if the item should be returned or not. Customers are responsible for packing the product well to avoid any damages would caused during the transportation.